Privacy Policy

This Privacy Policy explains how Find My Helper, operated by AMC Corporation (Pty) Ltd, collects, uses, stores, and protects personal information when you use the Find My Helper platform (the “Platform”), including the mobile application and website.

Find My Helper is committed to protecting your privacy and processing personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

By using the Platform, you agree to the collection and processing of personal information as described in this Privacy Policy.

Effective date: 15 March 2026

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1. Information We Collect

We may collect the following personal information when you use the Platform:

• Name and surname
• Email address
• Mobile phone number
• Location information used for service matching, search, and map functionality
• Account login details
• Booking and transaction information
• Device and usage information, including app activity, push notification identifiers, and technical log information where required for platform operation, security, and support

For service Providers, additional information may be collected where required for profile setup, identity verification, payout onboarding, or payment processing.

2. How We Use Your Information

Your information may be used to:

• Create and manage user accounts
• Match Customers with nearby Providers
• Process bookings and payments
• Communicate booking updates and notifications
• Provide customer support
• Improve platform performance and user experience
• Detect and prevent fraud, abuse, or misuse of the Platform

We collect and use personal information only to the extent necessary to operate the Platform and provide our services.

3. Payment Information

Find My Helper does not store or process card payment information directly.

Payments are securely processed through an independent third-party payment provider that also manages the escrow system used for service transactions on the Platform.

That payment provider may collect payment details necessary to complete transactions securely and in compliance with applicable payment regulations.

4. Location Data

Location information may be used while the Platform is in use to show nearby service Providers and allow Customers to search and book services within a defined service radius.

Location data is used only for service matching, search functionality, map functionality, and related platform operations.

5. Sharing of Information

Your information may be shared with:

• Service Providers involved in a booking request or completed booking, including relevant customer contact and booking details where necessary to fulfil the service
• Customers involved in a booking request or completed booking, including relevant Provider profile, contact, and booking details where necessary to fulfil the service
• Third-party payment processors and escrow providers
• Technology service providers necessary for platform operation
• Authorities or regulators when required by law

Find My Helper does not sell personal information to third parties.

6. Data Security

Find My Helper uses appropriate technical and organisational measures to protect personal information from unauthorised access, loss, disclosure, alteration, or misuse.

While we take reasonable steps to protect your data, no online system can guarantee complete security at all times.

7. User Responsibilities

Users are responsible for keeping their account credentials secure and should not share login information with others.

Users should also exercise caution when interacting with other users on the Platform and report suspicious behaviour where necessary.

8. Data Retention

Personal information is retained only for as long as necessary to operate the Platform and comply with applicable legal, tax, accounting, or regulatory requirements.

Certain booking and transaction records may be retained for legal compliance, fraud prevention, accounting, and dispute handling purposes.

9. Your Rights Under POPIA

Under the Protection of Personal Information Act, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information where legally permissible
• Object to certain forms of processing
• Withdraw consent where processing is based on consent

Users may request account deletion and deletion of certain personal information through the Platform or by using the contact details provided below, subject to any legal, tax, accounting, fraud prevention, or regulatory retention requirements that may apply.

Users may also use the account deletion page available at Delete Account.

10. Third-Party Services

The Platform may rely on third-party services for hosting, authentication, notifications, payment processing, mapping, analytics, and related technical functions.

These third parties may process limited personal information only as necessary to provide their services to the Platform and support the operation, security, and reliability of the Platform.

11. Changes to This Privacy Policy

Find My Helper may update this Privacy Policy from time to time.

Updated versions will be published on the Platform or website with a revised effective date. Continued use of the Platform indicates acceptance of the updated Privacy Policy.

12. Contact Information